How Automation Is Shaping the Future of Claims in the Lloyd’s and London Market

2026-02-15 · Industry Analysis

This live panel from InsTech’s May event at CodeNode explores how automation is moving from theory to embedded infrastructure in Lloyd’s and the London market claims function. Featuring Simon White (Apollo), Aidan O’Neill (DOCOsoft), and Zoe Woods (Lloyd’s), the discussion challenges the long-held belief that specialty claims are too complex to automate. Evidence from live deployments shows measurable reductions in handling times, improved consistency, and stronger governance. The central message: automation is not replacing expertise — it is industrialising repeatable processes to make expertise scalable.