Trust in the Age of Agents

2026-03-06 · Industry Analysis

In this McKinsey Podcast episode, Rich Isenberg argues that as AI systems move from analysis to autonomous action, the core challenge shifts from model accuracy to trust, governance, and accountability. Agentic AI changes the nature of decision-making by transferring some decision rights from humans to machines. The organisations that scale successfully will be those that build clear oversight models, define intervention points, and treat trust as a core operating capability rather than a compliance afterthought.