2026-04-09 · Source: Insurance Business UK
Summary in 3 Points • Gallagher Bassett survey highlights talent attraction and retention as top concerns for UK insurance industry • Difficulty in finding skilled claims staff is exacerbated by increasingly complex risks in the market • UK insurance companies are urged to enhance their recruitment strategies to address these challenges --- A recent survey conducted by **Gallagher Bassett** has revealed that talent attraction and retention have become the primary concerns for the UK insurance industry. The survey indicates a growing difficulty in finding skilled claims staff, which is further complicated by the increasingly complex risks that insurers face. This challenge is not only affecting the operational efficiency of insurance companies but also their ability to effectively manage claims and provide quality service to clients. For the **London Insurance Market**, these findings underscore the urgent need for insurers to reassess their **recruitment** and **retention** strategies. The complexity of modern risks, including those related to **cybersecurity** and **climate change**, demands a workforce that is not only skilled but also adaptable to evolving industry demands. As such, companies may need to invest in training programs and consider innovative approaches to attract and retain top talent, ensuring they remain competitive in a rapidly changing market. **Underwriters**, **brokers**, and **risk managers** should prioritize building strong teams capable of navigating the complexities of today's insurance landscape. This may involve collaborating with educational institutions to develop specialized training programs or leveraging **artificial intelligence** to streamline recruitment processes. By focusing on talent development and retention, insurance professionals can enhance their capacity to manage complex risks and deliver superior service to their clients.
For the London Insurance Market, these findings underscore the urgent need for insurers to reassess their recruitment and retention strategies. The complexity of modern risks, including those related to cybersecurity and climate change, demands a workforce that is not only skilled but also adaptable to evolving industry demands. As such, companies may need to invest in training programs and consider innovative approaches to attract and retain top talent, ensuring they remain competitive in a rapidly changing market.