2026-04-30 · Source: Insurance Journal
Summary in 3 Points • Marsh survey identifies inadequate cyber threat literacy as the top risk to an organization's people • Human error remains a primary cause of cyber losses, emphasizing the need for improved literacy • Artificial intelligence disruption is also highlighted as a significant risk factor for organizations --- A recent survey conducted by **Marsh** involving thousands of human resources and risk professionals has identified inadequate **cyber threat literacy** as the foremost risk to an organization's people. This finding aligns with the persistent issue of human error, which continues to be a leading cause of cyber losses. The survey also highlights the disruptive potential of **artificial intelligence** as a significant risk factor, underscoring the evolving landscape of threats that organizations must navigate. For the **London Insurance Market**, these findings emphasize the critical need for insurers to enhance their understanding of **cyber risks** and the role of human error in cyber incidents. As **artificial intelligence** becomes increasingly integrated into business operations, insurers must consider how these technologies can both mitigate and exacerbate risks. The survey's insights could prompt a reevaluation of current risk models and coverage offerings, ensuring they adequately address the complexities introduced by AI and cyber threats. **Underwriters** and **brokers** should prioritize the development of policies that incorporate comprehensive **cyber literacy** training and awareness programs for clients. This proactive approach can help reduce the likelihood of human error-related incidents. Additionally, **risk managers** should focus on assessing the impact of **artificial intelligence** on their clients' risk profiles, advising on strategies to manage potential disruptions. By staying informed about these emerging risks, professionals can better support their clients in navigating the challenges of the modern threat landscape.
For the London Insurance Market, these findings emphasize the critical need for insurers to enhance their understanding of cyber risks and the role of human error in cyber incidents. As artificial intelligence becomes increasingly integrated into business operations, insurers must consider how these technologies can both mitigate and exacerbate risks. The survey's insights could prompt a reevaluation of current risk models and coverage offerings, ensuring they adequately address the complexities introduced by AI and cyber threats.