illumend CEO Kristen Nunery Says AI-Powered COI Software Should Help Companies Rebuild Compliance, Not Preserve Broken Processes

2026-05-20 · Source: PR Newswire Insurance

Summary in 3 Points • illumend CEO Kristen Nunery advocates using AI-powered COI software to rebuild compliance processes, not maintain outdated systems • Transitioning to new Certificate of Insurance platforms offers a chance to reassess and align workflows with actual third-party risks • Companies should focus on protecting continuity while adapting to new compliance requirements during COI platform transitions --- Kristen Nunery, CEO of **illumend**, emphasizes the importance of leveraging **AI-powered** Certificate of Insurance (COI) software to enhance compliance processes rather than preserving outdated systems. In a recent article, Nunery argues that companies transitioning to new COI platforms should seize the opportunity to protect business continuity, reassess inherited compliance requirements, and rebuild workflows based on actual third-party risks. This approach aims to ensure that compliance processes are not only maintained but optimized to reflect the current risk landscape. For the **London Insurance Market**, Nunery's insights highlight the potential for **AI** to transform compliance management, offering a strategic advantage in risk assessment and mitigation. The transition to advanced COI platforms can help insurers and brokers better understand and manage third-party risks, aligning compliance processes with modern business needs. This shift could lead to more accurate risk evaluations and potentially lower **insurance premiums** for clients who demonstrate robust compliance frameworks. **Underwriters**, **brokers**, and **risk managers** should consider the implications of AI-driven compliance tools when advising clients on COI platform transitions. Emphasizing the importance of aligning compliance processes with actual risks can enhance client relationships and improve risk management outcomes. By focusing on continuity and adaptability, insurance professionals can help clients navigate the complexities of compliance while leveraging technology to gain a competitive edge in the market.

London market impact

For the London Insurance Market, Nunery's insights highlight the potential for AI to transform compliance management, offering a strategic advantage in risk assessment and mitigation. The transition to advanced COI platforms can help insurers and brokers better understand and manage third-party risks, aligning compliance processes with modern business needs. This shift could lead to more accurate risk evaluations and potentially lower insurance premiums for clients who demonstrate robust compliance frameworks.