2026-08-13 · Source: Insurance News Australia
Summary in 3 Points • Arch Insurance Australia launched its updated management liability product on the Ebix Sunrise Exchange platform • Brokers can access underwriters via LiveChat and make instant mid-term policy modifications • The ML+ product includes coverage for public relations, defamation, and personal cyber liability --- Arch Insurance Australia has introduced its updated management liability product, ML+, on the Ebix Sunrise Exchange platform. This launch allows brokers to have direct access to underwriters through LiveChat and enables them to make instant mid-term policy modifications, providing greater flexibility throughout the policy's life cycle. The ML+ product is tailored to meet evolving needs and includes coverage for public relations and crisis management costs, defamation, privacy infringement, personal cyber liability, and social engineering. Arch's Head of Executive Assurance, Louise Lumley, highlighted the significance of being the first insurer to offer real-time LiveChat functionality, shows their commitment to high-quality service and solutions.
The introduction of Arch's ML+ product on the Ebix platform could influence how London Market insurers approach digital channels and broker interactions. The real-time LiveChat feature may set a new standard for broker communications, potentially prompting other insurers to adopt similar technologies. Additionally, the comprehensive coverage offered by ML+ could lead to increased competition in the management liability space, impacting policy wording and pricing strategies. London Market underwriters may need to consider expanding their offerings to include similar coverages to remain competitive.