2026-08-24 · Source: Risk & Insurance Magazine
Summary in 3 Points • Sarah Scott has been appointed as the new CEO of CorVel • CorVel is focusing on proactive risk intervention using AI in claims management • CorVel employs telehealth to improve access to specialised care for injured workers --- Sarah Scott has taken over as the President and CEO of CorVel, bringing over 26 years of experience within the company. Her leadership will focus on advancing AI and technology to improve claims management outcomes while preserving CorVel's entrepreneurial culture. Under her guidance, CorVel aims to shift from reactive claims processing to proactive risk intervention, stresses the importance of the first twenty-four hours after a worker injury. The company is uses AI to organise information, identify emerging risks, and enhance human judgment in claims management. Additionally, CorVel is using telehealth and its Advocacy 24/7 program to ensure injured workers receive timely and appropriate care, addressing challenges such as provider shortages and delayed specialist wait times.
The shift towards proactive risk intervention and the use of AI in claims management at CorVel could influence underwriting practices in the London Market. Insurers may need to consider the impact of early intervention and AI-driven insights on claims outcomes and pricing models. The focus on telehealth and timely access to care could also affect policy wording, particularly around coverage for telemedicine services and access to specialised providers. As CorVel's strategies evolve, London Market insurers might explore similar technological advancements to enhance claims processing and improve client outcomes.