2026-08-27 · Source: Insurance News Australia
Summary in 3 Points • Ralfi is an AI assistant designed to help insurance brokers with renewals and claims • Founders Faria Anzum and Jack Hazlehurst were inspired by their own insurance challenges • Ralfi aims to reduce administrative tasks, allowing brokers to focus on client relationships --- Ralfi is an AI-powered Outlook assistant developed to aid insurance brokers in managing the renewal and claims process. It automates repetitive tasks, reducing the need for manual follow-ups and formatting, and helps brokers maintain compliance and audit records. The tool was inspired by the founders' personal experience with insurance paperwork after a bike accident. They realised the significant amount of time brokers spend on administrative tasks, which Ralfi aims to minimise. By doing so, brokers can dedicate more time to advising clients and building relationships. The official launch of Ralfi took place at the Beyond the Buzzwords conference, highlighting AI's potential to solve complex problems in the insurance industry.
For the London insurance market, Ralfi could streamline the renewal and claims process, potentially reducing operational costs and improving efficiency. As the industry faces a talent gap with retiring brokers, tools like Ralfi may help bridge the knowledge and capacity gap by automating routine tasks. This could allow brokers to focus more on strategic decision-making and client engagement, enhancing service delivery. Additionally, the adoption of such technology may influence policy wording and underwriting processes by providing more accurate and timely data.