2026-08-31 · Source: Insurance News Australia
Summary in 3 Points • Suncorp has selected Codafication's Crunchwork platform for managing property claims • Crunchwork connects customers, insurers, assessors, and supply chain partners for shared visibility • Codafication is expanding into North America and New Zealand with its insurtech solutions --- Suncorp has chosen Codafication's Crunchwork platform to manage its property claims, following a competitive selection process. The platform facilitates connected workflows among customers, insurers, assessors, and supply chain partners, enhancing visibility and efficiency in claims management. Alli Smith, Suncorp's EGM of home claims customers, highlighted the modernisation of assessment and repair processes as a key benefit. Codafication, which has been in operation for 11 years, is also expanding its reach into North American and New Zealand markets. The company is gaining traction internationally with technology tailored for complex, high-volume claims environments.
The adoption of Crunchwork by Suncorp may signal a growing trend towards digital platforms in claims management, which could influence London Market insurers to consider similar technologies. As Codafication expands into new markets, including North America, there may be opportunities for London-based insurers to collaborate or compete in these regions. The platform's ability to streamline workflows and enhance visibility could lead to more efficient claims processing, potentially impacting underwriting and policy wording. London Market insurers may also need to assess the implications for pricing and exposure management as digital solutions become more prevalent.