2026-09-01 · Source: Risk & Insurance Magazine
Summary in 3 Points • Risk & Insurance partnered with Xceedance for a Video Q&A on insurance's future • Tim Queen of Xceedance discusses orchestrated intelligence in the insurance industry • Combining AI with expert judgment can improve insurance value chain performance --- Risk & Insurance has collaborated with Xceedance to present a Video Q&A featuring industry leaders discussing the future of risk and insurance. In this session, Tim Queen, Chief Business Officer, Americas at Xceedance, elaborates on the concept of orchestrated intelligence. He argues that the future of insurance will not rely solely on artificial intelligence but rather on a combination of expert judgment, agentic AI, workflows, data, and core systems within a governed operating model. This approach aims to transcend isolated AI initiatives and deliver significant business outcomes by enhancing speed, accuracy, consistency, and performance throughout the insurance value chain.
The concept of orchestrated intelligence could significantly impact the London insurance market by influencing underwriting practices and policy development. By integrating AI with expert judgment and structured workflows, insurers may enhance decision-making processes and operational efficiency. This approach could lead to more accurate risk assessments and pricing models, potentially reducing claims and improving profitability. London market insurers might consider adopting such integrated systems to maintain competitiveness and adapt to the evolving industry landscape.