2026-09-09 · Source: Insurance Business UK
Summary in 3 Points • Canadian organisations are rapidly adopting AI, impacting workforce trust and retention • Randstad's report highlights a gap between employer confidence and employee experience with AI • Brent Dul stresses the importance of upskilling and transparent AI integration --- Canadian organisations are investing heavily in AI, but this rapid adoption is not always matched by the necessary workforce redesign, leading to issues in talent trust and retention. According to Brent Dul, Executive Vice-President at Randstad Canada, treating AI as a mere cost-cutting tool rather than an investment in human capability can alienate employees and widen the confidence gap between employers and workers. Randstad's 2026 Work Monitor reveals a significant disparity: while 98% of Canadian employers are optimistic about growth, only 49% of workers share this view. The report also shows that Canadian workers are less confident in AI's productivity benefits compared to global averages. Dul stresses the importance of upskilling and transparent communication to secure employee buy-in and maintain productivity.
The rapid adoption of AI in Canadian organisations highlights potential challenges for the London insurance market, particularly in underwriting and risk assessment. As AI implementation affects workforce dynamics, insurers may need to consider the implications of workforce trust and retention on organisational stability and risk profiles. Additionally, the disparity in confidence between employers and employees could influence claims related to employment practices and workforce management. Insurers might also explore opportunities to support clients in upskilling initiatives, ensuring that AI integration is seen as an investment in human capital rather than a cost-cutting measure.