2026-09-29 · Source: Reinsurance News
Summary in 3 Points • Duck Creek's Agentic FNOL automates claims intake, improving information quality and reducing administrative tasks. • The system allows claimants to describe incidents in their own words, enhancing the intake process. • Agentic FNOL integrates with existing systems, enabling insurers to adopt AI capabilities without replacing core technology. --- Duck Creek has launched Agentic First Notice of Loss (FNOL), an AI-driven solution designed to streamline claims intake. This technology automates the gathering, validation, and routing of information from the moment a claim is reported, addressing common challenges such as incomplete data and delays. By allowing claimants to describe incidents in their own words, the system enhances the quality of information collected and supports faster claims processing. Built on the Agentic AI Platform, Agentic FNOL integrates seamlessly with existing systems, enabling insurers to implement AI capabilities without the need for a complete overhaul of their core technology. The platform performs various checks during the initial reporting process, including verifying policy information and assessing potential anomalies. With human oversight incorporated into the system, claims professionals can focus on more complex decisions while benefiting from the efficiencies provided by AI automation. For the London Insurance Market, the introduction of AI solutions like Agentic FNOL could significantly impact the claims management sector, particularly within Lloyd's of London, where efficiency and accuracy are paramount.
For the London Insurance Market, the introduction of AI solutions like Agentic FNOL could significantly impact the claims management sector, particularly within Lloyd's of London, where efficiency and accuracy are paramount.