How Insurers and Insureds Are Using Technology to Improve Return-to-Work Together

2026-10-02 · Source: Risk & Insurance Magazine

Summary in 3 Points • Insurers and employers aim to return injured workers to health and productivity efficiently and safely. • Workflow automation, integrated vendor connections, and AI are enhancing coordination in return-to-work processes. • Origami Risk product leaders discuss tools that improve outcomes in return-to-work programmes. --- Insurers and employers share a common objective of facilitating the swift recovery of injured workers. However, they often operate in isolated systems, which can hinder effective coordination and increase costs. To address this, organisations are adopting advanced technologies such as workflow automation and AI to streamline processes and enhance collaboration. During a recent session, leaders from Origami Risk explored how these technological tools can improve return-to-work outcomes. They provided insights into aligning claims and risk management teams, offering attendees practical strategies to enhance their own programmes. This focus on integration and efficiency is crucial for optimising recovery efforts and minimising expenses. For the London Insurance Market, the use of technology in workers' compensation insurance is vital, with institutions like Lloyd's of London facilitating innovative solutions to improve claims management.

London market impact

For the London Insurance Market, the use of technology in workers' compensation insurance is vital, with institutions like Lloyd's of London facilitating innovative solutions to improve claims management.