2026-09-28 · Source: Duck Creek
Summary in 3 Points • Duck Creek's Agentic FNOL uses AI to enhance claims intake, improving data quality and reducing cycle times. • 22% of insurers plan to implement agentic AI solutions by the end of 2026, focusing on claims and underwriting. • The solution allows claimants to report losses in natural language, streamlining the claims process significantly. --- Duck Creek has launched Agentic First Notice of Loss (FNOL), an AI-driven solution designed to transform claims intake. This technology captures, validates, and routes claims across various channels, significantly improving data quality and reducing claims cycle times. By enabling claimants to report losses in their own words, the solution enhances the overall policyholder experience and allows adjusters to focus on critical decision-making rather than administrative tasks. The Agentic FNOL integrates seamlessly with existing systems and is built on Duck Creek's AI platform, ensuring compliance and oversight. It verifies coverage, assesses claim severity, and identifies anomalies in real-time, creating a structured claim file ready for adjusters. As the insurance industry increasingly adopts AI technologies, Duck Creek's innovative approach positions it at the forefront of claims management, promising a more efficient and responsive claims process. For the London Insurance Market, the introduction of AI-driven solutions like Agentic FNOL could significantly impact the claims management sector, particularly within Lloyd's of London, enhancing operational efficiency and policyholder satisfaction.
For the London Insurance Market, the introduction of AI-driven solutions like Agentic FNOL could significantly impact the claims management sector, particularly within Lloyd's of London, enhancing operational efficiency and policyholder satisfaction.