2026-10-05 · Source: Insurance Edge
Summary in 3 Points • AND-E has reported significant improvements in Motor Fleet claims resolution after insourcing claims for a year. • The company plans a 30% increase in headcount at its Newcastle Claims Centre of Excellence by year-end. • Operational enhancements have led to faster response times and improved management of third-party settlements. --- AND-E has celebrated the first anniversary of insourcing Motor Fleet claims, reporting notable advancements in claims resolution. The company attributes its success to investments in technology and personnel, aiming for a 30% increase in headcount at its Newcastle Claims Centre of Excellence by the end of the year. This growth is part of a broader strategy to enhance the claims experience for brokers and fleet clients. Over the past year, AND-E has improved its claims performance metrics, resulting in quicker response times and reduced claim lifecycles. The UK Claims Director, Greg Cole, emphasised the importance of combining human expertise with technology and data to streamline processes. The ongoing investment in both people and technology aims to simplify claims and enhance customer experiences, positioning AND-E as a leader in the Motor Fleet insurance sector. For the London Insurance Market, the advancements in Motor Fleet claims processing by AND-E highlight the importance of technology integration in enhancing operational efficiency, a key focus for institutions like Lloyd's of London.
For the London Insurance Market, the advancements in Motor Fleet claims processing by AND-E highlight the importance of technology integration in enhancing operational efficiency, a key focus for institutions like Lloyd's of London.