2026-10-06 · Source: Duck Creek
Summary in 3 Points • Insurers require connected underwriting orchestration and core operations to avoid duplicate processes. • Duck Creek's acquisition of Send aims to enhance underwriting capabilities in the UK and London Market. • Governed AI must be grounded in insurance domain knowledge for effective decision-making. --- In a recent interview, Duck Creek CEO Hardeep Gulati emphasised the necessity for insurers to integrate underwriting with core operations. This integration is crucial to streamline product definitions, risk data, and decision-making processes, thereby eliminating inefficiencies. Gulati also highlighted Duck Creek's acquisition of Send, which presents an opportunity to enhance underwriting capabilities specifically within the UK and London Market. Furthermore, he pointed out that for AI to be effective in insurance, it must be based on domain knowledge and ensure traceable decision-making. Insurers in the London Market must integrate underwriting with core operations to enhance efficiency and leverage AI effectively.
Insurers in the London Market must integrate underwriting with core operations to enhance efficiency and leverage AI effectively.