2026-10-06 · Source: Duck Creek
Summary in 3 Points • Hardeep Gulati discusses the need for a modern, cloud-native insurance core for AI in insurance. • AI in insurance requires governed access to data, workflows, and human oversight for accountability. • Insurers must ensure AI-driven decisions are explainable and traceable across underwriting and claims. --- In a recent feature, Hardeep Gulati emphasises the necessity of a modern, cloud-native insurance core for implementing Trusted AI in the insurance sector. This core allows insurers to make AI-driven decisions that are explainable, traceable, and accountable, which is crucial for maintaining trust in the underwriting and claims processes. Gulati points out that simply layering AI onto existing systems is insufficient. Instead, insurers must ensure that AI operates with governed access to data, business rules, and workflows, alongside human oversight. This approach not only enhances operational efficiency but also aligns with compliance requirements, making it essential for firms looking to innovate in their claims and underwriting practices. A modern, cloud-native insurance core is essential for implementing AI in underwriting and claims, ensuring explainability and compliance.
A modern, cloud-native insurance core is essential for implementing AI in underwriting and claims, ensuring explainability and compliance.