2026-10-07 · Source: Duck Creek
Summary in 3 Points • AI needs to provide consistent and explainable outcomes in policy servicing and underwriting processes. • Duck Creek CEO Hardeep Gulati emphasises the importance of trusted context and human accountability in AI. • Insurers must ensure that AI outputs are governed by applicable data and decision authority. --- In the evolving landscape of insurance, AI's integration into policy servicing, underwriting, and claims is becoming increasingly significant. Duck Creek CEO Hardeep Gulati stresses that generic AI outputs are insufficient; insurers require confidence in the consistency and explainability of AI-generated decisions, which must be governed by relevant data and rules. As AI technology advances, the need for traceability and human accountability becomes paramount. Insurers must modernise their operations to harness AI-powered insights effectively, ensuring that these insights lead to better outcomes. This shift could impact various lines of business, particularly in underwriting and claims management, where the reliance on AI is growing. Insurers must ensure AI outputs are governed by applicable data and decision authority, impacting underwriting and claims processes.
Insurers must ensure AI outputs are governed by applicable data and decision authority, impacting underwriting and claims processes.