2026-10-13 · Source: Insurance Journal
Summary in 3 Points • XPT Specialty has deployed AI tools to enhance retail agents' workflows for SME accounts, improving market access. • A JD Power study revealed a 203-point satisfaction gap for SMBs with insurers who understand their business needs. • XPT's AI-powered comparative rating led to a 19.5% month-over-month increase in bound business in P&C. --- XPT Specialty has launched a suite of AI tools designed to assist retail agents in serving SME accounts more effectively. This initiative aims to broaden market access and increase the number of bound policies in a segment that has historically been underserved. The tools facilitate comparative analysis and multi-market execution, allowing agents to present more options to clients while maintaining underwriting quality. A recent JD Power study highlighted a significant satisfaction gap for SMBs whose insurers understand their business, underscoring the importance of tailored service. XPT's AI-powered comparative rating has already shown promising results, with a 19.5% month-over-month increase in bound business in P&C. As these tools are adopted across more lines and offices, XPT anticipates further growth in new business quoting and overall market engagement for SMEs. XPT's AI tools enhance retail agents' capabilities in the SME segment, potentially reshaping the binding-authority model and improving market access.
XPT's AI tools enhance retail agents' capabilities in the SME segment, potentially reshaping the binding-authority model and improving market access.