2026-10-13 · Source: PRNewswire (API)
Summary in 3 Points • Insurers with strong governance see greater AI returns, while laggards focus on cost savings. • Over 76% of insurers plan to increase AI investment next year, expecting positive returns. • 78% of AI leaders have communicated responsible AI policies, compared to just 3% of laggards. --- A recent report highlights that insurers with mature governance structures are achieving better returns from AI investments, contrasting with laggards who primarily aim for cost savings. The study reveals that 76% of insurers intend to boost their AI investments in the coming year, with a significant majority expecting positive returns driven by customer-facing outcomes rather than merely reducing costs. The report also indicates a stark difference in transparency, with 78% of AI leaders communicating responsible AI policies to all employees, compared to only 3% of laggards. Concerns about AI's accuracy and safety persist, as nearly 80% of respondents reported overriding AI decisions frequently due to issues like bias or lack of explanation. This highlights the critical need for trust and governance in AI deployment within the insurance sector. Insurers with strong governance structures are realising better AI returns, which is crucial for effective claims management and operational efficiency in the London Market.
Insurers with strong governance structures are realising better AI returns, which is crucial for effective claims management and operational efficiency in the London Market.