2026-10-21 · Source: Insurance Journal
Summary in 3 Points • Claims automation struggles due to unpredictable supplement processes, frustrating both insurers and policyholders. • 40% to 60% of exterior and roofing claims require a supplement, adding weeks to claim lifecycles. • The industry faces a transition to a unified claims supplement workflow to achieve touchless claims. --- The property insurance sector has invested heavily in automating claims processes, yet the supplement stage remains a significant bottleneck. This manual workflow, often reliant on unorganised shared inboxes, adds two to four weeks to the lifecycle of claims, particularly affecting exterior and roofing claims where 40% to 60% require supplements. Insurers and contractors struggle to reconcile revised estimates with original files, leading to delays and financial risks for carriers. As the industry moves towards a more digitised claims process, the reliance on outdated manual methods for supplements poses a challenge. The transition to a unified claims supplement workflow is essential for achieving true low-touch and no-touch claims. The upcoming developments from Cotality™ could signal a pivotal shift in how claims are processed, potentially eliminating the last manual barriers and enhancing efficiency across the board. The reliance on manual supplement workflows in property claims hinders the transition to touchless claims processing, impacting efficiency and customer satisfaction.
The reliance on manual supplement workflows in property claims hinders the transition to touchless claims processing, impacting efficiency and customer satisfaction.