2026-10-26 · Source: Insurance Business Canada
Summary in 3 Points • Insurers advise brokers to embrace AI while avoiding quick-fix vendor promises at the IBAO 2026 convention. • Intact Insurance has 1,200 staff dedicated to AI, focusing on specific operational problems. • Aviva highlights the importance of understanding changing risk profiles due to AI in customer businesses. --- At the IBAO 2026 convention, senior insurer executives urged brokers to adopt artificial intelligence (AI) as a practical tool for operational improvement, cautioning against vendors offering quick fixes. Peter Janzen from Intact Insurance noted that their dedicated team of 1,200 focuses on solving specific administrative challenges, emphasising the need for hands-on engagement with the technology. Paul Fletcher from Aviva pointed out that AI is reshaping customer risk profiles, which brokers must understand to effectively communicate with underwriters. He stressed the importance of trust and data security in AI applications, as brokers play a crucial role in advising clients. Matthew Turack from CAA Insurance echoed this sentiment, stating that AI should enhance the advice brokers provide rather than replace it, ultimately aiming to stabilise pricing without increasing costs. Insurers are advising brokers to treat AI as a tool for operational improvement, which could impact claims processes and risk assessment.
Insurers are advising brokers to treat AI as a tool for operational improvement, which could impact claims processes and risk assessment.