2026-10-30 · Source: Carrier Management
Summary in 3 Points • Insurers should focus on where AI fits best in workflows rather than rushing to implement it, according to Xceedance's CEO. • Balakrishnan emphasises the importance of 'orchestrated intelligence' to match tasks with the right mix of AI and human judgement. • The choice of AI models can significantly impact costs and outputs, making careful selection crucial for insurers. --- Arun Balakrishnan, CEO of Xceedance, advises insurers to carefully consider the integration of artificial intelligence into their workflows rather than hastily adopting it due to fear of missing out. He highlights the concept of 'orchestrated intelligence', which involves aligning tasks with the appropriate combination of AI, traditional software, and human input to optimise efficiency and control costs. Balakrishnan points out that while AI can enhance claims adjudication, indiscriminate application can lead to unnecessary expenses. He stresses the need for insurers to define AI's role clearly within operational processes and to select models judiciously, as different AI solutions can vary greatly in cost and effectiveness. Despite the challenges in scaling AI pilots, he remains optimistic about the technology's potential when implemented thoughtfully. The focus on 'orchestrated intelligence' could reshape claims processes in the London Market, particularly in managing costs and efficiency in delegated authority business.
The focus on 'orchestrated intelligence' could reshape claims processes in the London Market, particularly in managing costs and efficiency in delegated authority business.