2026-11-04 · Source: Insurance Thought Leadership
Summary in 3 Points • ScienceSoft's AI agent reduces coverage verification time from 2–3 days to just 30 minutes. • The solution can free up 20–30% of adjusters' time spent on coverage verification for standard claims. • Preventing ineligible payouts on just 0.1% of claims could save an insurer $250,000 annually. --- ScienceSoft has developed an AI agent that automates the coverage verification process for P&C claims, significantly reducing the time required from 2–3 days to just 30 minutes. This solution integrates seamlessly with existing claims platforms and allows for customisation to fit specific claims handling practices, ensuring adjusters maintain control over final decisions. By freeing up 20–30% of adjusters' time, the AI agent enhances claims team capacity, enabling them to manage more cases without increasing headcount. Additionally, it helps identify discrepancies and potential fraud, which could lead to substantial savings; for instance, preventing ineligible payouts on just 0.1% of 50,000 annual claims could save an insurer $250,000. This innovation aligns with the industry's push towards efficiency and accuracy in claims processing. ScienceSoft's AI agent enhances claims processing efficiency, potentially impacting claims management practices and reducing ineligible payouts in the London Market.
ScienceSoft's AI agent enhances claims processing efficiency, potentially impacting claims management practices and reducing ineligible payouts in the London Market.