2026-11-05 · Source: Carrier Management
Summary in 3 Points • Insureds are increasingly using generative AI to submit claims, challenging traditional claims management systems. • The rise of AI in claims is leading to higher costs and workload for insurers. • Insurers must adapt workflows to manage the complexity introduced by AI without increasing loss adjustment expenses. --- The growing use of generative artificial intelligence by insureds to submit claims is disrupting traditional claims management systems. Insurers face challenges in adapting their workflows to accommodate this technology while managing increased costs and workloads associated with more complex claims processes. As claims managers develop new strategies, they must ensure that the complexity of AI-generated claims does not lead to higher loss adjustment expenses. This adaptation is crucial for maintaining efficiency and cost-effectiveness in claims handling, particularly in lines such as fleet motor and cyber insurance, where technology plays a significant role in risk assessment and claims processing. Insurers must adapt workflows to manage the complexity introduced by AI without increasing loss adjustment expenses, particularly in fleet motor and cyber insurance.
Insurers must adapt workflows to manage the complexity introduced by AI without increasing loss adjustment expenses, particularly in fleet motor and cyber insurance.