2026-11-11 · Source: Insurance Business US
Summary in 3 Points • Upland Specialty Insurance is experiencing the largest submission volume in its history, prompting operational changes. • AI is being used to automate submission clearance, reducing manual processing time significantly. • Upland has transitioned to a fully in-house claims operation, moving away from third-party administrators. --- Upland Specialty Insurance is currently facing unprecedented submission volumes, leading to the implementation of AI-driven underwriting rules to expedite the clearance process. This shift not only enhances efficiency but also allows underwriters to engage with brokers sooner, fostering stronger relationships. The company has moved towards a fully in-house claims operation, having adopted Five Sigma's claims platform, which reflects a broader trend in the industry towards greater control over claims management. This transition is crucial as it mitigates risks associated with outsourcing claims handling, particularly concerning rising defence costs and loss of visibility. Upland's shift to in-house claims operations and AI-driven underwriting reflects a trend towards greater control and efficiency in the London Market, particularly in specialty lines.
Upland's shift to in-house claims operations and AI-driven underwriting reflects a trend towards greater control and efficiency in the London Market, particularly in specialty lines.