2026-11-12 · Source: Insurance Edge
Summary in 3 Points • OutSystems expands its Agentic Industry Solutions portfolio into insurance with Agentic First Notice of Loss for auto insurers. • The solution modernizes claims reporting and intake, addressing barriers like legacy systems and data fragmentation. • 83% of U.S. consumers would switch carriers after a poor claims experience, highlighting the need for improved claims processes. --- OutSystems has launched its Agentic First Notice of Loss solution, aimed at modernizing claims reporting for auto insurers. This pre-built solution integrates customer-facing applications and AI agents to streamline the claims process, addressing significant barriers such as legacy systems and data fragmentation that hinder insurers' ability to enhance policyholder experiences. The solution is particularly relevant as 83% of U.S. consumers would consider switching insurance carriers after a poor claims experience. By facilitating real-time incident intake and coordinating roadside assistance, OutSystems aims to improve the claims process significantly. This innovation reflects a broader trend in the insurance industry towards leveraging technology to enhance customer service and operational efficiency, particularly in claims management. The Agentic First Notice of Loss solution addresses critical claims processing challenges, enhancing customer experience in a highly regulated environment.
The Agentic First Notice of Loss solution addresses critical claims processing challenges, enhancing customer experience in a highly regulated environment.