2026-11-13 · Source: Insurance Journal
Summary in 3 Points • OutSystems expands its Agentic Industry Solutions portfolio into insurance with Agentic First Notice of Loss. • The solution connects AI agents and existing claims systems while maintaining human oversight for critical decisions. • 83% of U.S. consumers would switch insurance carriers after a poor claims experience, highlighting the need for improved processes. --- OutSystems has introduced the Agentic First Notice of Loss, a solution designed to enhance claims reporting and intake for auto insurers. This pre-built system integrates AI agents with existing claims processes, ensuring that human adjusters retain control over coverage and liability decisions. The solution aims to address significant barriers in claims processing, where fragmented information often leads to poor customer experiences. According to research, 83% of U.S. consumers would consider switching insurers after a negative claims experience, underscoring the urgency for insurers to improve their operational efficiency. The Agentic First Notice of Loss not only streamlines the claims process but also incorporates a partnership with Honk for roadside assistance, allowing policyholders to receive immediate support after an accident. This integration exemplifies how technology can enhance customer service during critical moments. As insurers increasingly adopt AI solutions, the focus will be on ensuring these technologies effectively integrate with existing systems to improve overall claims management and customer satisfaction. The introduction of Agentic First Notice of Loss addresses the fragmentation in claims processing, which is crucial for improving customer experiences in the auto insurance sector.
The introduction of Agentic First Notice of Loss addresses the fragmentation in claims processing, which is crucial for improving customer experiences in the auto insurance sector.